Privacy at a Glance
How bh999g Protects Your Information
The following six principles summarise bh999g's approach to data protection. Full details for each area follow in the numbered sections below.
SSL Encryption
All data transmitted between your device and bh999g servers is protected using industry-standard SSL/TLS encryption, ensuring your personal and financial information cannot be intercepted in transit.
Minimal Data Collection
bh999g only collects the personal information that is strictly necessary for account registration, identity verification, payment processing, and responsible gaming compliance. We never collect data we do not need.
No Unauthorised Sharing
Your personal data is never sold to third parties or shared with advertisers. We share information only where required by law, with regulated payment processors, or with game providers under strict confidentiality agreements.
Cookie Transparency
bh999g uses cookies solely for session management, security, and platform analytics. We do not use third-party advertising cookies or behavioural tracking cookies that profile you across external websites.
Defined Retention Periods
We retain your account data only for as long as your account is active and for a defined period thereafter in accordance with financial record-keeping obligations. Data that is no longer required is securely deleted.
Your Rights Respected
You have the right to access, correct, or request deletion of your personal data held by bh999g at any time. Submit a data request to [email protected] and we will respond within 30 days.
Section 1
Information We Collect
When you register for a bh999g account, use our platform, or contact our support team, we collect certain categories of personal information. This section describes what we collect and the lawful basis on which we collect it.
1.1 Account Registration Data
To create a bh999g player account, you are required to provide: your full legal name, date of birth (to verify you are aged 18 or above), a valid email address, a mobile phone number registered in Bangladesh, and a chosen username and password. This information is collected on the basis of contractual necessity — without it, we cannot provide the Services to you.
1.2 Identity Verification Data (KYC)
Before processing your first withdrawal, bh999g is required to verify your identity in accordance with anti-money laundering (AML) standards. You may be asked to provide a copy of your Bangladesh National Identity Card (NID), passport, birth certificate, and/or a utility bill or bank statement confirming your address. Identity documents are processed and stored securely and are used exclusively for the purpose of verifying your identity.
1.3 Financial Transaction Data
bh999g records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, or Upay account reference), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full mobile banking PIN codes or passwords.
1.4 Gameplay and Betting Data
We record your activity on the bh999g platform, including bets placed, games played, wager amounts, game session durations, bonus usage, and win/loss history. This data is used to administer your account, resolve disputes, detect problem gambling patterns, and fulfill our responsible gaming obligations.
1.5 Technical and Device Data
When you access bh999g, our servers automatically collect certain technical information: your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, and session timestamps. This data is collected for security monitoring, fraud prevention, and platform performance optimisation.
1.6 Communications Data
If you contact bh999g support by email, we retain a record of that correspondence, including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query and to improve the quality of our customer support service.
Data Categories Summary
- Identity & contact details
- KYC verification documents
- Payment transaction records
- Betting & game session history
- Device & IP technical data
- Support correspondence
bh999g does not collect or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is required for responsible gaming assessments.
Section 3
Cookies & Tracking Technologies
bh999g uses cookies and similar tracking technologies to operate the platform securely and to understand how players interact with the site. This section explains the types of cookies we use and how you can manage them.
3.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work correctly, to remember your preferences, and to provide website operators with analytical information about how their sites are used.
3.2 Types of Cookies Used by bh999g
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, keep your account secure, prevent CSRF attacks | Session |
| Functional | Remember your language preference and display settings on the bh999g platform | 30 days |
| Analytics | Understand which pages and games are most visited; measure platform performance | 90 days |
| Security | Detect and prevent fraudulent login attempts, flag unusual account activity | Session |
3.3 Third-Party Cookies
Some of the game content on bh999g is provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. These providers may set their own session cookies within their game iframes for the purpose of running the game correctly. bh999g does not control these third-party cookies and is not responsible for their content. These providers are contractually obligated to handle any data they process in accordance with applicable data protection standards.
3.4 Managing Cookies
You can control or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using your bh999g account. Disabling functional cookies may affect your experience by resetting your display preferences on each visit.
Cookie Quick Reference
-
Strictly Necessary
Always active — required for the platform to function. -
Functional
Improves your experience; can be disabled in browser settings. -
Analytics
Aggregated, anonymised data only — no individual profiling. -
Advertising
Not used. bh999g does not serve third-party ads.
Section 4
Data Sharing & Third Parties
bh999g does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We share your data only in the specific, limited circumstances described below.
4.1 Payment Processors
To process your deposits and withdrawals, bh999g must share necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, or Upay. The data shared is limited to what is strictly required to complete the transaction (such as the transaction amount and your account reference). Each payment provider operates under its own privacy policy and is independently responsible for the data it processes.
4.2 Game Content Providers
To deliver casino games and live dealer tables, bh999g integrates with third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A session token and minimal account identifier may be passed to these providers to authenticate your game session. These studios are contractually bound to use this data only for the purpose of delivering the game and are prohibited from using it for independent marketing or profiling.
4.3 Legal and Regulatory Disclosure
bh999g may disclose your personal data to competent authorities, law enforcement agencies, or financial intelligence units where we are legally required or compelled to do so — for example, in response to a valid court order, an AML investigation, or a legally mandated regulatory request. We will notify you of any such disclosure where we are legally permitted to do so.
4.4 Business Transfers
In the event that bh999g undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in ownership via the email address associated with your bh999g account, and you will retain the right to request deletion of your data at that time.
Our commitment: bh999g will never share your data with online advertising networks, social media platforms for targeted advertising, or any third party whose primary purpose is the commercial use of personal data.
Approved Data Recipients
- bKash, Nagad, Rocket, Upay (payments only)
- Pragmatic Play, Evolution, Spribe (session token only)
- Law enforcement (legally compelled only)
- Advertisers — never
- Data brokers — never
- Social media platforms — never
Section 6
Your Privacy Rights
As a bh999g player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] from the email address associated with your bh999g account. We will respond within 30 days of receiving your request.
Please note that certain rights — particularly the right to erasure — may be limited where bh999g has a legal obligation to retain your data (for example, AML record-keeping requirements). In such cases, we will explain the specific legal basis for the limitation in our response to your request.
Section 7
Minors & Age Verification
bh999g is strictly an adult platform. Our Services are available only to individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register a bh999g account, use the platform, or provide any personal information to us.
During the registration process, all players are required to confirm that they are aged 18 or above. Before processing a first withdrawal, bh999g conducts a Know Your Customer (KYC) identity verification check that includes date-of-birth confirmation. Any account found to belong to a person under 18 years of age will be immediately and permanently closed, and any funds in that account will be returned to the verified source payment method without bonus credits.
If a parent or guardian becomes aware that their child has registered a bh999g account or provided personal data to us without authorisation, they should contact us immediately at [email protected]. Upon verification of the report, we will promptly delete all data associated with the underage account and close it permanently.
18+ Only: Online gambling is intended for adults. bh999g encourages parents and guardians to use parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. For more information on responsible gaming resources available to players in Bangladesh, please visit our Responsible Gaming page.
Age Verification Process
- Self-declaration — Confirm you are 18+ at registration.
- Document verification — Submit NID or passport showing date of birth.
- Review — bh999g team verifies documents before first withdrawal.
- Ongoing monitoring — Accounts flagged as potentially underage are immediately reviewed and suspended pending investigation.