Responsible Gaming

Play Smart. Stay in Control at bh999g.

bh999g is built on the belief that gambling should always be fun, freely chosen, and affordable. We provide every player in Bangladesh with the tools, guidance, and support they need to enjoy our platform safely and within healthy limits.

18+ Only Self-Exclusion Available Deposit & Time Limits 24/7 Support

Our Commitment

Safe Play Is at the Heart of bh999g

At bh999g, responsible gaming is not an afterthought — it is a core part of how we operate. We recognise that while the vast majority of our players in Bangladesh enjoy cricket betting, slots, and live casino games purely for entertainment, a small number of individuals may develop unhealthy patterns over time. Our responsibility is to provide every player with the information, tools, and support to ensure that gambling remains a positive experience.

We are committed to operating a transparent, fair, and player-protective platform. This means enforcing a strict 18+ age policy, offering a range of voluntary limit-setting tools, maintaining a clear self-exclusion programme, and ensuring that our customer support team is equipped to respond to players who may be experiencing difficulties.

Gambling should never be used as a way to make money, escape problems, or cope with emotional distress. It is a leisure activity, and like all leisure activities, it is best enjoyed in moderation. If at any point you feel that your gambling is no longer fun or is causing you stress, financial strain, or conflict in your relationships, bh999g encourages you to use the tools on this page or to contact our support team immediately.

18+ Minimum age to play

24/7 Support available

৳0 Cost to self-exclude

5 min To set deposit limits

Player Protection First

Every bh999g feature is designed with player wellbeing as a priority, not just profit.

Full Control in Your Hands

Set your own limits and manage your play time directly from your bh999g account settings.

Non-Judgmental Support

Our support team is trained to respond to gambling concerns with empathy and practical help.

Immediate Account Locks

Request an instant account freeze at any time — no waiting period, no questions asked.

Age Policy

18+ Age Restriction — Strictly Enforced

bh999g strictly prohibits the use of its platform by anyone under the age of 18. This is a non-negotiable policy that applies to every player in Bangladesh and any other jurisdiction where bh999g operates. Online gambling carries real financial risk, and it is appropriate only for adults who can make informed, independent decisions about how they spend their money.

All players are required to confirm that they are aged 18 or above during the registration process. Before any withdrawal can be processed, bh999g conducts a Know Your Customer (KYC) identity verification process. This requires the submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — which clearly shows your date of birth.

Any account found to belong to a person under the age of 18 will be permanently closed without notice. Any funds deposited by an underage player will be returned to the verified source payment method (bKash, Nagad, Rocket, or Upay account used for deposit) after deducting any bonuses credited. No winnings from an underage account will be paid out under any circumstances.

Strict enforcement: bh999g operates a zero-tolerance policy on underage gambling. If you have reason to believe a minor has accessed or is using a bh999g account, contact us immediately at [email protected]. We will investigate and act within 24 hours.

Age Verification Steps

Self-declaration at sign-up Confirm you are 18 or above when creating your bh999g account.

KYC document submission Upload your NID, passport, or birth certificate showing date of birth.

Document review bh999g team verifies your age before approving your first withdrawal.

Ongoing monitoring Accounts flagged as potentially underage are suspended immediately pending investigation.

Know the Signs

Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a condition where a person's gambling behaviour becomes compulsive and begins to negatively affect their finances, relationships, work, or mental health. It can affect anyone, regardless of age, income level, or how long they have been gambling. Recognising the warning signs early is the most important step towards getting help.

bh999g's support team is trained to identify patterns that may indicate a player is experiencing difficulties, such as rapidly escalating deposit amounts, attempts to reverse withdrawals, or sustained losing sessions followed by large re-deposits. Where such patterns are detected, our team may proactively reach out to offer support resources or suggest limit-setting tools.

If you are concerned about your own gambling habits, or those of someone close to you, ask yourself the following questions honestly:

Self-Assessment — Do Any of These Apply to You?

Do you find yourself gambling with money you cannot afford to lose, such as rent, food, or utility bill money?

Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?

Have you tried to win back money you have lost by placing more bets — sometimes called "chasing losses"?

Do you hide your gambling activity from family members, friends, or colleagues in Dhaka or elsewhere?

Have you borrowed money, sold possessions, or used savings earmarked for other purposes to fund gambling?

Has gambling caused significant conflict, stress, or financial hardship in your household or family relationships?

Do you spend more time or money gambling than you originally intended, and find it difficult to stop once you start?

If you answered yes to two or more of the questions above, we strongly encourage you to use the self-exclusion or time-out tools described below, or to contact our support team at [email protected] for a confidential conversation about your options.

Common Warning Signs

Problem gambling does not always look the same. Watch for these behavioural changes in yourself or someone you care about:

Spending increasing amounts of money to feel the same level of excitement
Neglecting work, studies, or family responsibilities due to gambling
Gambling to escape stress, depression, anxiety, or loneliness
Feeling a constant preoccupation with gambling — planning the next session, thinking about past wins or losses
Making repeated unsuccessful attempts to reduce or stop gambling
Lying to loved ones about the amount of time or money spent gambling
Experiencing mood swings, depression, or thoughts of self-harm related to gambling losses

Mental health matters: If gambling is causing you serious emotional distress or you are having thoughts of self-harm, please seek help from a qualified mental health professional or contact a crisis helpline in Bangladesh immediately. Your wellbeing is more important than any game or bet.

Spending Controls

Deposit & Spending Limits

One of the most effective ways to keep gambling enjoyable and within your means is to set a firm limit on how much you deposit and wager. bh999g gives every player the ability to set voluntary deposit limits directly from their account settings, at no cost and with immediate effect.

You can choose to apply daily, weekly, or monthly deposit limits in Bangladeshi Taka (BDT). Once a limit is set, it takes effect immediately — you will not be able to deposit more than your chosen amount within the selected time window, regardless of which payment method (bKash, Nagad, Rocket, or Upay) you use.

How Deposit Limits Work

Limit Type	Period	Takes Effect	To Increase
Daily Deposit Limit	24-hour rolling window	Immediately	After 24-hour cooling-off
Weekly Deposit Limit	7-day rolling window	Immediately	After 7-day cooling-off
Monthly Deposit Limit	30-day rolling window	Immediately	After 30-day cooling-off
Loss Limit	Configurable period	Immediately	After full period cooling-off
Wager Limit	Configurable period	Immediately	After full period cooling-off

Reducing a deposit limit takes effect immediately. Increasing a limit — or removing one entirely — requires a mandatory cooling-off period equal to the limit's time window. This asymmetric design is intentional: it ensures that a decision made in the heat of the moment cannot instantly override a protection you put in place when thinking clearly.

Our recommendation: Before you start playing, decide on your entertainment budget for the week or month and set a deposit limit that matches it. Treat any money you deposit as the cost of entertainment — just like a cinema ticket or a meal out — rather than as an investment.

Setting Your Deposit Limit

Log in to bh999g Access your player account from the bh999g Login page.

Open Account Settings Navigate to the Responsible Gaming section in your account menu.

Choose your limit type Select daily, weekly, or monthly and enter your BDT amount.

Confirm The limit applies instantly to all payment methods on your account.

Need help setting a deposit limit? Email [email protected] and a member of our team will guide you through the process — no judgment, just practical help.

Take a Break

Time-Out & Cooling-Off Periods

Sometimes you simply need a break — not a permanent self-exclusion, but a short pause to reset. bh999g's time-out feature allows you to temporarily suspend access to your account for a defined period. During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will be processed as normal.

Time-outs are available for the following durations and can be activated instantly from your account settings or by contacting our support team:

24-Hour Time-Out

A one-day pause. Useful if you have been playing for an extended session and want to step away to regain perspective before returning.

7-Day Time-Out

A one-week break. A good option if you are feeling that gambling has been taking up too much of your time or mental energy recently.

30-Day Time-Out

A full month away from bh999g. Recommended if you have noticed some problem-gambling warning signs and want meaningful time to reflect.

Custom Duration

Choose any cooling-off period from 1 day up to 6 weeks by contacting [email protected] with your preferred duration.

During an active time-out, bh999g will not send you any promotional emails, bonus offers, or re-engagement communications. Your account data is preserved and your balance is protected. When your time-out period expires, your account is automatically re-enabled — but you are under no obligation to return. If you feel you need more time, you can extend your time-out or upgrade to a full self-exclusion at any point.

Activating a Time-Out

You can activate a time-out in two ways:

Via Account Settings — Navigate to the Responsible Gaming section and select your preferred time-out duration.
Via Email Support — Send a request to [email protected] with your username and desired duration. We will apply it within 1 hour.

A time-out cannot be reversed once activated. If you believe you may need a longer break, consider using the Self-Exclusion option instead, which offers periods of 6 months, 1 year, 3 years, or permanent exclusion.

Self-Exclusion

Self-Exclusion — A Firm, Lasting Break

Self-exclusion is a serious and powerful tool designed for players who feel that their gambling has become — or is at risk of becoming — a genuine problem. Unlike a time-out, a self-exclusion is a formal commitment to stop gambling at bh999g for an extended period. Once activated, it cannot be reversed for the duration of the exclusion period you choose.

When you self-exclude from bh999g, we will immediately close your account to new deposits and betting activity. Any existing account balance will be returned to your verified payment method (bKash, Nagad, Rocket, or Upay). All marketing and promotional communications from bh999g will stop immediately. Your account data will be securely preserved but inaccessible for the duration of the exclusion.

Available Self-Exclusion Periods

Months

Year

Years

∞

Permanent

To activate self-exclusion, send a written request to [email protected] from the email address registered to your bh999g account. State clearly that you wish to self-exclude and specify your preferred duration. Your account will be suspended within 2 hours of your request being received, and you will receive a confirmation email once the exclusion is in place.

At the end of a 6-month, 1-year, or 3-year exclusion, your account will not be automatically reactivated. You must send a separate written request to reinstate access, and there is a mandatory 7-day reflection period between your reactivation request and account reinstatement. This cooling-off window is designed to ensure that your decision to return to gambling is considered and deliberate rather than impulsive.

Permanent self-exclusion is irreversible. If you choose a permanent exclusion, bh999g will never reactivate your account under any circumstances. Your account data will be permanently anonymised after the statutory retention period. Please choose this option only if you are certain you wish to stop gambling with bh999g for good.

What Self-Exclusion Covers

Immediate account suspension
Return of account balance
All promotional emails stopped
No bonus or re-engagement offers
Account data securely preserved
7-day cooling-off before reinstatement

How to Request Self-Exclusion

Send an email to:

[email protected]

Include your registered username and your preferred exclusion duration. We will confirm activation within 2 hours.

Get Help

Support & Resources

If you feel that gambling is causing problems in your life, you do not have to face it alone. bh999g's support team is available around the clock to listen, offer guidance, and connect you with the responsible gaming tools on our platform. There is no judgment — reaching out is always the right thing to do.

Beyond bh999g's own support channels, we encourage players in Bangladesh who are struggling with gambling-related difficulties to seek assistance from mental health professionals, community counselling services, or trusted family members and friends. Gambling problems are a recognised health issue and there is no shame in asking for help.

For players who wish to speak to someone outside of bh999g, we recommend reaching out to a qualified counsellor or psychologist in your city — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh. Many community health centres and NGOs in Bangladesh offer free or low-cost mental health services that include support for behavioural dependencies such as problem gambling.

bh999g Support Team

Available 24/7 via email. Trained to assist with responsible gaming concerns, limit-setting, and self-exclusion requests with full confidentiality.

[email protected]

Talk to Someone You Trust

Sharing your concerns with a trusted family member, friend, or community leader in Bangladesh can be a powerful first step towards regaining control.

Mental Health Professionals

Qualified psychologists and counsellors in Dhaka, Chittagong, Sylhet, and other major cities can provide structured support for gambling-related difficulties.

Community Health Centres

Government-run and NGO community health centres across Bangladesh offer free counselling services that cover behavioural health and addiction support.

Tips for Maintaining Healthy Habits

Set a strict gambling budget before each session and stop when it is gone
Never gamble when you are stressed, depressed, or under the influence of alcohol
Balance gambling with other hobbies and social activities
Take regular breaks during play — stand up, stretch, drink water
Keep track of how much time and money you spend each week
Talk openly with a trusted person about your gambling activity
Remind yourself that winning is never guaranteed — play only for entertainment
If cricket BPL or IPL season triggers heavier betting urges, consider a proactive time-out during peak seasons

bh999g will never pressure you to continue playing or discourage you from using responsible gaming tools. Our long-term relationship with players in Bangladesh is built on trust — and that trust depends on your wellbeing coming first.

Parental Controls

Protecting Minors — Parental Controls

bh999g is strictly an adults-only platform, but we recognise that parents and guardians share responsibility for ensuring that children and young people in their households do not access online gambling services. We strongly encourage all parents and carers in Bangladesh who share devices or internet connections with minors to take proactive steps to prevent underage access to gambling platforms.

Internet filtering software and parental control tools are available for all major devices — smartphones, tablets, laptops, and desktop computers. Many of these tools are free or low-cost and can be configured to block access to gambling websites automatically, giving parents peace of mind without requiring constant supervision.

Recommended Parental Control Measures

Enable device-level parental controls on Android and iOS smartphones shared with or used by minors
Use your home router's built-in content filtering to block gambling-category websites across all connected devices
Install reputable internet filtering software on household computers and laptops
Regularly check browser history and app usage on devices accessible to children
Store payment method credentials (bKash PIN, bank card details) securely and separately from devices used by children
Have open, age-appropriate conversations with teenagers about the risks of online gambling

If you discover that a minor in your household has created a bh999g account, contact us immediately at [email protected]. We will verify the report and permanently close the account within 24 hours, returning any deposited funds to the payment source. No gambling activity from an underage account will be honoured.

Quick Safety Checklist for Parents

Device parental controls enabled
Router content filtering configured
bKash / Nagad PIN stored securely
Browser history checked regularly
Talked to children about gambling risks
Reported any underage access to bh999g

If you believe your child has been accessing bh999g or any other gambling platform, do not wait. Contact [email protected] immediately and we will take action on our end the same day.

Play Within Your Limits

Enjoy bh999g the Responsible Way

Set your deposit limits, explore our games at your own pace, and remember that gambling is entertainment — not income. New players receive a 200% welcome bonus up to ৳20,000. For players aged 18 and above only.